Question 1

What payment method do you accept?

Accepted Answer

We accept most credit/debit cards such as MasterCard, Visa, Visa Debit, Maestro, and American Express. You can also pay via PayPal, Pay in 3, Apple Pay, and Google Pay.

Question 2

When will I receive my order?

Accepted Answer

At Box, we offer flexible delivery options to suit your needs! Choose between Free/Standard delivery (2-3 days) or Express Delivery (1 Day Service) at checkout. We aim to process and deliver all orders in the expected delivery times specified during the checkout process. Orders made on a Saturday or Sunday will be processed on the next working day. Terms and Conditions Applied*

Question 3

What's the process of return and replacement?

Accepted Answer

If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear, and it is still within the warranty period covered by the manufacturer, please simply contact BOX Warranty support at cs@box.co.uk for repairs or exchange.

Question 4

How many days it will take for the return procedure?

Accepted Answer

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times. Please email us at cs@box.co.uk if you have any questions pertaining your return.

Question 5

What if my product is not as described?

Accepted Answer

In the rare event if your item is not as described, please send us an email at cs@box.co.uk with the details and we will organise a free return and a replacement for you.

Question 6

Can I return or get a refund for my order if I have change of mind?

Accepted Answer

Yes, we offer refund policy to all BOX customers. If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 30 days and we will issue full refund.

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