We trust that you will be satisfied with your purchase from Box. However, if you are not happy, you may be able to return the goods under the following circumstances:
Change of mind (unwanted goods)
If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & sign for service within 30 days, and we will issue a full refund.
Please note that returns due to a change of mind (e.g. remorse purchases) are accepted back within 30 days of when you received the item. In addition, remorse purchases have to be returned to us in their original condition in the original packaging with all internal packaging, contents, and documentation. Alternatively, a restocking charge will be applied.
Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 30 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in the original packaging with all internal packaging, contents and documentation. Alternatively, a restocking charge will be applied.
Goods damaged in transit
If any goods you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via email at cs@box.co.uk. We will not accept any liability for damaged goods if reported after 3 days of delivery.
If the items are visibly damaged on receipt, please refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging with all accessories and documentation. Once received back in our warehouse, we will issue a replacement or full refund via the original payment method.
Faulty products
Dead On Arrival Products (DOA - Up to 30 Days)
If you feel your item is faulty upon arrival, we advise you to contact us for technical support to troubleshoot and fix any technical issues before organising a return. Goods returned with no fault found are subject to a restocking/ handling charge; thus, by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.
Item not as described
If your item is not as described, please email us at cs@box.co.uk with the details, and we will arrange a free return and a replacement for you.
Faulty products beyond 30 Days
If your item develops a fault after 30-day DOA period, please contact the manufacturer to have it fixed under Warranty as listed under the Warranty section below.
Warranty
All our products come with a standard 1-year warranty from the manufacturer unless otherwise specified on the product page (or otherwise in case of refurbished items, for which please refer to details on the item page). If your item has developed any fault not caused by physical damage, liquid damage, neglect, misuse, or normal wear & tear and is still within the warranty period covered by the manufacturer, please contact the manufacturer. Need assistance? Email us at cs@box.co.uk, and we will guide you through the process.
Returns processing times
Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be longer during peak times.
Please email us at cs@box.co.uk if you have any questions about your return.