Warranty & Returns

Account

Wishlist

Basket

We hope you are satisfied with your purchase from Box! Want to return an item? We’re happy to help. Please see our returns policies and instructions below.

Change of Mind/Unwanted Goods

Change your mind? Not a problem! Please return your item to us through an insured and signed for delivery service (within 30 days) and we will refund you for the product. Drop us an email at cs@box.co.uk so that we can provide you with a reference number and a return address.

Items must be returned to us in original condition, with original packaging, internal packaging, contents, and documentation. If the item is not returned in this condition, a restocking charge will be applied.

Damaged in Transit

If any goods you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via email at cs@box.co.uk. We will not accept any liability for damaged goods if reported after 2 days of delivery.

If the items are visibly damaged on receipt, please refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging with all accessories and documentation. Once received back in our warehouse, we will issue a replacement or full refund for the damaged items via the original payment method.

Faulty products

Dead On Arrival Products (DOA - Up to 30 Days)

If you feel your item is faulty upon arrival, we advice you to contact us for technical support to troubleshoot and fix any technical issues before organising a return. Goods returned with no fault found are subject to a restocking/handling charge; by contacting manufacturer support, we can avoid this by confirming the fault and obtaining the return to vendor authorisation or DOA code.

Item Not As Described

If your item is not as described, please email us at cs@box.co.uk with the details, and we will arrange a free return and a replacement for you.

Faulty Products Beyond 30 Days

If your item develops a fault after the 30-day DOA period, please contact the manufacturer to have it fixed under Warranty as listed under the Warranty section below.

Warranty

All our products come with a standard 1-year warranty from the manufacturer unless otherwise specified on the product page. For refurbished items, please refer to details on the item page. If your item has developed any fault not caused by physical damage, liquid damage, neglect, misuse, or normal wear & tear, and is still within the warranty period covered by the manufacturer, please contact the manufacturer. Need assistance? Email us at cs@box.co.uk, and we will guide you through the process.

Returns processing times

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be longer during peak times.
Please email us at cs@box.co.uk if you have any questions about your return.

Extended Return Policy:

Shop with confidence this Christmas! With our extended return policy, you can make purchases now and return your order until January 30th. Happy Shopping!

You can pay with:

Our Delivery Partners:

Got a question?

PayPal Pay in 3: Spread the Cost! Learn more here.

PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. Terms and conditions apply. PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit. Check if affordable and how you will repay. May make other borrowing more difficult or expensive. See product terms for more details.

*Get Free Standard Delivery on all orders over £100. Express delivery options are available at checkout. Orders must be placed before 3pm to qualify.

Intel, the Intel Logo, Intel Inside, Intel Core, and Core Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

Join our mailing list and enjoy £5 off your first order! T&Cs Apply. You must be logged in to use the voucher, available to use on orders over £20. One use per customer.

Box.co.uk is a trading name of Five Tech Ltd