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Delivery Information

At Box.co.uk, we believe in delivering not just great products, but also an exceptional shopping experience. We're pleased to offer flexible delivery options to suit your needs, whether you're after a fast express service or prefer a standard delivery timeframe.

Waste no time waiting around to receive your purchase. Whether it's the latest tech gadget, a powerful new laptop, or essential home electronics, your order will be at your doorstep within 2 to 3 working days (excluding Bank Holidays).

Delivery Options

Enjoy the convenience of flexible delivery options across the UK. Please note that we only deliver during standard working days (Monday to Friday, excluding any UK bank holidays)

TVs & Soundbars Delivery

(2-3 Business Days)

We charge a standard of £4.95 on Tvs and soundbars for standard delivery regardless of size.

Free/Standard Service

(2-3 Business Days)

Basket value over £100:

Free

Basket value under £100:

£3.99

Express Delivery

(1 Business Day Service)

Charges for express delivery: £4.99

Extended Returns:

We know the festive season can be busy, and sometimes you might change your mind about a purchase. That’s why we’ve extended our returns policy for the holiday period!

For any items ordered online at Box.co.uk between 1st December 2024 and Wednesday 25th December 2024, you’ll have until Friday 31st January 2025 to return them for a full refund to your original payment method.

How to Return

Contact Us: Email us at cs@box.co.uk to request a reference number and return address.
Prepare Your Return: Ensure your items are unused and in original condition, and include all original packaging, internal packaging, contents, and documentation.
Send It Back: To return your item safely, use an insured and signed-for delivery service. We recommend keeping your postage receipt as proof of return.

Please note:

Items not returned in their original condition may be subject to a restocking charge.
Refunds will only be issued for the product and will not include return shipping costs.

Our standard returns policy will apply if items are returned after 31st January 2025 and were received more than 30 days ago*. For full details, click here to read our returns policy. *The 30-day period begins the day after your items are delivered to your address.

Christmas Delivery Last Orders:

To ensure your gifts arrive on time, our Christmas delivery cut-off is midnight on Friday, 20th December 2024. Make sure to place your orders by then!

Delivery Exclusions

We use a range of trusted delivery services, including DHL, DPD, UK Mail, Royal Mail, Evri, and UPS, depending on your location and the service selected.

Delivery status

We strive to deliver within the quoted delivery period upon accepting your order. If we do not attempt delivery within this period and you've provided a full and correct delivery address, we may offer a full or partial refund of the delivery fee. If you provide an incorrect address and we are unable to deliver, we may treat the order as cancelled by you and refund the price of the goods. Should nobody be available to accept the delivery, the courier may attempt another delivery on the next working day available, unless you’ve already rearranged a suitable delivery day. After this period, we may treat the order as cancelled by you and refund the price of the goods upon receipt back.

Following Your Purchase

Once your order has been shipped, you'll receive an email notification. If your item is dispatched from one of our distributors, we will manually email you the tracking details. By logging into your account, you can view your order details, including products ordered, order number, delivery address, and status updates. For orders placed as a guest, updates will be provided via email only. If you've ordered a TV, please note that your order will be sent via ArrowXL’s two-person home delivery service and will be trackable using their askAXL tracking portal.

Item not received?

If you do not contact us within 10 days of dispatching the order, it may be too late for us to assist you, as couriers only allow up to 7 days for any delivery dispute. If you receive a damaged parcel, you must report it to us within 3 working days of delivery.

If you're having trouble with an item you purchased before 01/02/24, drop us an email at cs@box.co.uk.

You can pay with:

Our Delivery Partners:

Got a question?

PayPal Pay in 3: Spread the Cost! Learn more here.

PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. Terms and conditions apply. PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is a form of credit. Check if affordable and how you will repay. May make other borrowing more difficult or expensive. See product terms for more details.

*Get Free Standard Delivery on all orders over £100. Express delivery options are available at checkout. Orders must be placed before 3pm to qualify.

Intel, the Intel Logo, Intel Inside, Intel Core, and Core Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

Join our mailing list and enjoy £5 off your first order! T&Cs Apply. You must be logged in to use the voucher, available to use on orders over £20. One use per customer.

Box.co.uk is a trading name of Five Tech Ltd