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Online Terms of Use

1. General

All orders that are accepted and goods supplied are subject to the following express terms and conditions of Box. Registered office is at Unit 10 Woodford Trading Estate, Southend Road, Woodford Green, Essex, IG8 8HF registered in England & Wales No. 07267226. These terms may change without you being given notice about future sales.

2. Description and price

2.1 The description and prices of the goods you order will be clearly shown when you place your order. The goods are subject to availability and price changes. If the goods you have ordered are unavailable or have encountered a price change, we will inform you as soon as possible and allow you to decide whether to proceed or cancel the order. If you cancel and payment has been made, we will fully refund you.

2.2 Goods are not supplied on a trial basis. Customers are responsible for verifying the suitability and compatibility of equipment and applications before purchasing them.

3. Delivery and shortages

3.1 Goods purchased by credit/debit card (PayPal) can only be shipped to the cardholder's registered statement address.

3.2 If the agreed delivery date changes, the Buyer has the right to cancel the order and receive a full refund of the amount paid.

3.3 If the delivery has been attempted on the agreed date but the Buyer is not available to take delivery of the goods, then an additional delivery charge may be applicable if the delivery is to be rescheduled.

3.4 Delivery dates and times are given in good faith but shall not account for any contractual obligation to deliver at the times stated. Box will not be liable for any loss or damage you suffered through reasonable or unavoidable delay in delivery.

3.5 Upon delivery of the goods, the customer should examine them and sign the delivery note. If there is a shortage of goods received, details should be written on the delivery note. Furthermore, for any goods received damaged or otherwise in a state of physical impairment, we must be contacted immediately or within 3 days of such delivery. We will not accept any liability for damaged goods thereafter, as couriers will not authorise such requests after the 3 days.

3.6 If you have not received delivery within the specified timeframe, please email us at cs@box.co.uk.

3.7 If you do not contact us within 10 days of placing the order, it may be too late for us to help you, as couriers only allow 7 days for delivery disputes.

4. Distant selling regulations 2000

4.1 All cancellations must be confirmed in writing, fax, or by email cs@box.co.uk.

4.2 The Buyer may cancel the order from the date of order to the day before the day of dispatch without any charges, and the Company will refund the Buyer in full by the original payment method.

4.3 The Buyer has a duty of care, under the regulations, to take care of the goods so they can be re-sold again by the Company. The Company will claim from the Buyer for the resulting loss in value for goods not kept in a reasonable condition. The Buyer must make the goods freely available at the original delivery address to the Seller or his agent within 21 days of cancellation for collection on a working day. The regulations do not apply to unsealed licensed software. The Company will refund less appropriate deductions (including courier delivery and collection charges) to the Buyer within 30 days of the written notice of cancellation by the original method of payment.

5. Warranty & Returns

5.1 The Company supplies goods with the benefit of a 12-month manufacturer warranty unless stated otherwise in the item description. Warranty support may involve dealing directly with the manufacturer where possible.

5.2 If the goods supplied develop a defect while under warranty or you have a complaint, you should notify us in writing or by email at cs@box.co.uk. All Returns must be authorised by members of our Service team (otherwise, they may be subject to rejection).

5.3 Any requests for Returns after 14 days will be subject to confirmation of terms and a restocking fee of up to 25% as long as the goods are in 'As New' condition, fully boxed and with all original contents and packaging within.

5.4 Software items will not be accepted for a return unless the goods are faulty or misdescribed, and the shrink-wrap or copy proper seal is intact. Items returned as faulty but found to have no fault (tested by the manufacturer) may incur a testing charge, the value of which will be based on the cost to the Company without profit.

5.5 Proof of dispatch must be retained until the Company acknowledges safe receipt.

5.6 All packaging material should be retained until the goods are thoroughly tested and functional. Returned goods should be within their original packaging.

6. Faulty products

6.1 Dead On Arrival products (DOA - Up to 28 Days): If you feel your item is faulty on arrival, we advise you to contact our customer support at cs@box.co.uk between 9:00am to 6:00pm from Monday to Friday (excluding bank holidays) to troubleshoot and fix any technical issues before organising a return as most of the technical problems are resolved this way. Goods returned with no fault found are subject to a restocking/handling charge; thus, by contacting technical support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

6.2 In case the item has not arrived as described, please email us at cs@box.co.uk with the details and we will organise a free return and a replacement for you.

6.3 Faulty products exceeding 28 Days: If your item develops a fault after the 28-day DOA period, please contact the manufacturer to get it fixed. Faulty products cannot be returned for a refund beyond 28 days of the DOA period unless authorised by manufacturers.

7. Consequential loss

The Company's liability will be limited to the value of the goods only and not for any consequential damages or losses, howsoever caused.

8. Data protection

We will make every effort to ensure the security of your order details, however we will not be responsible for any unauthorised access to your given information unless the Company is negligent.

9. Governing law

We will take all reasonable precautions to keep the details of your order secure but unless the company is negligent, we will not be liable for unauthorised access to information supplied by you.

10. E&OE

Terms and Conditions are subject to change without notice.

Website Terms of Use

1. Important

Thank you for accessing www. Box.co.uk (the "Website"). Please read these terms and conditions (the "Terms") before using the website, which is operated by Box (Company Number 07267226), whose registered office is at Unit 10 Woodford Trading Estate, Southend Road, Woodford Green, Essex, IG8 8HF registered in England & Wales. By using the website, you signify your acceptance of the Terms in consideration of which we provide you with access.
From time to time, we may modify the Terms. Accordingly, please continue to read the Terms whenever accessing or using the website. If at any time you do not wish to accept the Terms, you may not use the website. From time to time, we may run competitions and promotions via the website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

2. No reliance

While we have endeavoured to ensure the accuracy of the information accessed via the website, we do not guarantee or give any warranty on the accuracy, timeliness or completeness of any information or material on the website.
Based on warranty, contract and tort (including negligence) or otherwise, even if we have been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

3. Local laws and regulations

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. Furthermore, the website is not directed at any person in any jurisdiction where the publication or availability of the website is prohibited for any reason. Those in respect of whom such prohibitions apply must not access the website. We do not represent that the website or the content is appropriate for use or permitted by local laws in all jurisdictions. Those who access the website do so on their initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

4. Indemnity

You agree to indemnify, defend, and hold harmless each of us, our employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of us, our employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against us, its employees, representatives, suppliers, or agents is based on or arises in connection with (i) your use of the website; (ii) any breach by you of the Terms; (iii) a claim that any use of the website by you (aa) infringes any intellectual property rights of any third party, or any right of personality or publicity, or (bb) is libellous or defamatory, or otherwise results in injury or damage to any third party; (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the website by you; or (v) any misrepresentation or breach of representation or warranty made by you contained herein. References in this section of the Terms to your use of the website shall be deemed to include any use by a third party where such a third party accesses the website using your computer.
You agree to pay us, our employees, representatives, and agents any costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third-party claim suit, action or proceeding attributable to any such third-party claim.

5. Termination

Either you or we may terminate these terms with or without cause at any time.

6. Changes to the website

You accept that we have the right to change the content or technical specifications of any aspect of the website at any time at our sole discretion. You further accept that such changes may result in you being unable to access the website.

7. Waiver

No waiver by us of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach, and no failure to exercise or partial exercise by us of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

8. Governing law and jurisdiction

The Terms are governed by the laws of England and Wales, and the parties are subject to the exclusive jurisdiction of English courts.

9. Disclaimer (Only for blog viewers)

The views expressed in these blogs are of the individual and not necessarily Box. The information within is provided through general information and discussion only and should not be relied upon without obtaining independent expert advice. These blogs are provided with no warranties and confer no rights. You assume all risk for your use of these blogs.

10. Mailing List

By purchasing with Box, you consent to receive Box news/offers via email, unless the opt-out tick box is selected.

11. Terms and Conditions for our Season of Sales Tech Bundle Giveaway:

Win a BOX
Customer Competition Prize Draw
Terms and Conditions

11.1 These terms and conditions include all instructions on how to take part in the Five Tech Limited (Box.co.uk) (“Prize Draw”). By entering the Prize Draw, Participants agree to these terms and conditions and acknowledge that failure to comply with them may result in disqualification.

11.2 The Prize Draw is open to participants aged 18 years or over at the time of entry.

11.3 The Prize Draw commences on the 11th November 2024 at 9am GMT and closes on the 10th January 2024 at 6pm GMT.

11.4 Every customer order (excluding any returns) during the campaign period will automatically be entered into a competition to win a tech bundle. There’s no additional action required on behalf of the participant.

11.5 The ‘Big Tech’ bundle prize will include at least 1 TV, 1 mobile phone, 1 games console, 1 laptop, 1 monitor, 1 SSD, and gaming accessories. Brands and values may differ from those displayed.

11.6 The result of the Prize Draw is final, and no correspondence will be entered into. The Prize is non-transferable, non-refundable, and any non-cash elements of the Prize have no cash value if not used.

11.7 The Winner will be notified by 1st February 2025 by email, and two further emails will be sent within 20 business days if no response is received.

11.8 Winners may be required to complete and return an eligibility form stating their age and contact details for prize award. The Winner is responsible for confirming valid delivery details. Five Tech Limited (Box.co.uk) will not be liable for any failure, delay, or inability to contact the Winner.

11.9 The Winner will receive the Prize within 30 business days of accepting it. If the Prize is declined or unclaimed by the Winner, or if the Winner cannot be contacted from the details supplied within 20 business days of the first email notification, a replacement winner may be chosen at Five Tech Limited (Box.co.uk)’s discretion and will be notified by Five Tech Limited (Box.co.uk). The original entry that was chosen will then be forfeited.

11.10 Five Tech Limited (Box.co.uk) reserves the right to cancel, suspend, or amend the Prize Draw, or any part of it (including these Terms and Conditions) or change the Prize (to one of equivalent or greater value) as required by the circumstances in Five Tech Limited (Box.co.uk)’s sole discretion.

11.11 Five Tech Limited (Box.co.uk) reserves the right, in its sole discretion, to disqualify any individual who has not complied with the letter or the spirit of these Terms and Conditions. Any failure by Five Tech Limited (Box.co.uk) to enforce any provision in these Terms and Conditions shall not constitute a waiver of that provision.

11.12 Five Tech Limited (Box.co.uk) cannot accept responsibility for or liability arising from entrants taking part in the Prize Draw or for taking up (or not taking up) the Prize. Five Tech Limited (Box.co.uk) gives no warranty or guarantee in relation to the Prize and accepts no responsibility or liability for the Prize being amended by Five Tech Limited (Box.co.uk). To the fullest extent permitted by law, Five Tech Limited (Box.co.uk) excludes liability for all loss, damage, or claim arising because of the Participant’s entry into the Prize Draw or use of the Prize (save in the case of death or personal injury caused by the negligence of Five Tech Limited (Box.co.uk)).

11.13 By entering the Prize Draw, entrants agree to hold Five Tech Limited (Box.co.uk) harmless for liability, damages, or claims for injury or loss to any person or property, relating to, directly or indirectly, participation in this Prize Draw, or claims based on publicity rights, third-party intellectual property rights, defamation, or invasion of privacy.

11.14 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with this Prize Draw shall be subject to the exclusive jurisdiction of the English courts.

11.15 The promoter is Five Tech Limited, Unit 10 Woodford Trading Estate, Southend Road, Woodford Green, Essex, IG8 8HF.

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Box.co.uk is a trading name of Five Tech Ltd