If you have any questions or feedback on your experience with the Box website, need assistance with order tracking, or wish to place an order, please get in touch with us through one of the methods provided below.

By Email

Send an email to our Customer Service team at cs@box.co.uk. We aim to respond to your email within 24 hours of receipt. (Mon-Fri, excluding bank holidays).

Send Email

Live Chat

Live chat with our Customer Service team here between 9:00am and 6:00pm (Mon- Fri, excluding bank holidays).


Find Quick Answers!

Below you’ll find answers to the questions we get asked the most from customers.

Good news- we’re here to help. You’ll be pleased to know that Box.co.uk is back, under new ownership of Five Tech LTD!
If you’re having trouble with an item you purchased before 01/02/24, we recommend reaching out to manufacturers/brands directly for support. Please click here for a full list of contact details.
Still need help?
Drop us an email at enquiries@box.co.uk.

All orders are dispatched with the use of a courier service where you can track your parcel directly from the courier website. To do this, please use the tracking number provided via email and enter this onto the track your parcel option on the courier website.

Here are the definitions for your order status:

The order has been sent to our warehouse for fulfilment. Your order will be dispatched within 1-2 working days.

The order has been dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.

All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. We may send items individually, so if you have ordered more than one item from us it is possible you may receive them on different days.

Please see our Warranty & Returns policy here or contact us at cs@box.co.uk

Placing an order on the Box.co.uk website is very simple and easy. You can order online 24 hours a day, 365 days a year using our secure server. Just add your selected product(s) to the basket and proceed through the checkout and opt for payment methods such as direct checkout using your Debit/ Credit card, or via PayPal.

However, should you need help choosing your ideal laptop, you can search for the model number/stock code/manufacturer's part number by using the search box which can be found at the top of every page.

We accept most credit/debit cards such as MasterCard, Visa, Visa Debit, Maestro, and American Express..

Yes. All the prices listed are inclusive of VAT. Our VAT number is GB 992 5038 94.

We aim to respond to all emails/ inquiries within 1-2 business days. During busy periods we may experience a backlog of inquiries, but nonetheless will aim to respond as soon as possible.

You need to inform us as soon as possible if your item has developed a fault. Faulty items are products that we supply to you which do not conform to the contract. The following are not classed as faulty items:

Any items that fail due to normal wear and tear, accident, willful damage, failure to follow instructions, negligence by you or a third party, use otherwise than per their intended use, or any modification or maintenance carried out without the prior approval of Box.co.uk or the manufacturer.

In the first instance, we will attempt to rectify the fault promptly. Failing that, we will offer a replacement for a similar-aged product. Sometimes, when this is not possible, a partial or full refund will be offered, depending on the circumstances.

(Dedicated support numbers for most brands offered by us)

In most cases, the manufacturer acts as our agent to repair your goods. If you have any issues, don't hesitate to contact the manufacturer first for the quickest solution.

All LCD displays sold on Laptop Outlet website adhere to the ISO 13406-2 standard which regulates the acceptability of defects and protects the end user. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced within the terms and conditions of warranty. The production techniques of today cannot guarantee a completely fault free display.

The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.

Note: Unless the number of pixels exceeds the tolerance level stated and set in ISO table below, we cannot take the items back for a replacement.

Native Resolution No. of pixels No. of Million Pixels Acceptable defects
1024x768 786,432 0.8 2
1280x1024 1,310,720 1.3 3
1600x1200 1,920,200 1.9 4
2048x1536 3,145,728 3.1 6

The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.

Native Resolution No. of pixels No. of Million Pixels Acceptable defects
1024x768 786,432 0.8 4
1280x1024 1,310,720 1.3 7
1600x1200 1,920,200 1.9 10
2048x1536 3,145,728 3.1 16

The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.

Native Resolution No. of pixels No. of Million Pixels Acceptable defects
1024x768 786,432 0.8 2
1280x1024 1,310,720 1.3 3
1600x1200 1,920,200 1.9 4
2048x1536 3,145,728 3.1 6

3G HSDPA (High-Speed Download Packet Access)

High Speed Internet on the move. Computers with built in 3G HSDPA modems will have a SIM card slot like those found in mobile phones. If you insert a SIM card, you can use it to access mobile broadband using the phone company’s network.


A short-range radio signal which allows you to connect other Bluetooth devices to your laptop. A common example of this would be connecting your mobile phone to your laptop to wirelessly send and receive pictures to and from the laptop/mobile phone.


Having a computer equipped with a wireless LAN or Wi-Fi card will allow you to join networks both at home and whilst outdoors. These networks usually allow access to the internet so you can catch up with your emails or just surf the internet whilst you walk around your house or are sitting enjoying a coffee while you’re in a cafe.


The High-Definition Multimedia Interface is a new form of technology that can carry digital video and audio signals down a single cable. This technology provides the best quality video and audio and can be plugged directly into majority of HD-Ready TV’s.


The VGA-out port on your laptop will allow you to plug your computer into a larger screen TV but does not have the same image quality as a HDMI cable would allow. They also do not carry sound signals so you will require a separate cable if you wish to transfer sound from your laptop to your TV.


(Universal Serial Bus) enables users to plug their peripherals into an available USB port and have it automatically recognised and installed. USB 1.1 is the older variation and transfers data at up to 12mbps (megabits per second), while USB 2.0 offers faster speeds of up to 480mbps.

Manufacturers/ Brands Contact Details
ASUS: 01442265548
Dell: 08444445818
Toshiba: 0871 495 8944
Lenovo: 03337773991 / Think Pad: 0870 5500 900 Lenovo WTY: 0203 014 0095
Acer: 03717601000
HP/Compaq: 02076600596 / Business Support Probook: 08451610030
Sony Vaio: 09050310006
Philips: 08443380489
ARNOVA: 02088223636
Apple: 08442090611 / 08001076285
Linx: 01282858840
Fujitsu: 8433547998
Monster Inspiration: 8000569520
TP Link UK: 08451470017
ZTE, Customer service: 02034508722
Jawbone UP24: 02030272094
Belkin UK: 01933 35 2000
Homemedics: Email: support@homedics.co.uk
Phone: 01732 378 557
Samsung: http://www.samsung.com/uk/info/contactus.html
HTC: 0845 890 0079
Nokia: 0 207 660 0896
LG: 0344 847 5454
KAZAM: 0208 822 3637
Canon: 0207 660 0186
TANKS: 01865 848000
Microsoft: 0344 800 2400
JABRA: 0800-0314261
MOTOROLA: 03339-997-550
BenQ: 0207 216 0039
Huawei: 08000886700
OPPO: 08009176121 or at: https://support.oppo.com/en/