R2 (Responsible Recycling) is the world’s most widely adopted standard for used electronics — setting the benchmark for how devices should be tested, repaired, reused, and recycled responsibly.

Here’s what makes R2 different:

• Test. Repair. Reuse. Recycle. R2 covers every stage of a product’s life, from its first use through to final recycling.
• It’s designed to guide responsible practices while supporting real-world business efficiency — not restrict them.
• Flexibility with responsibility. It’s a global framework, suitable for all facilities regardless of size or location, because doing the right thing shouldn’t have barriers.
• Comprehensive coverage. R2 combines environmental, health & safety, quality, and data security standards — all in one transparent system.

So when you trade in with Box, your device is handled the right way — no shortcuts, no landfill, and no risk.

Your privacy is our priority. Every device we receive is wiped to government standards, permanently removing your personal data before it’s reused or recycled.

We follow strict R2-certified data destruction protocols, so your information is fully protected from start to finish.

Depending on its condition, your device will either be:

• Tested and repaired for reuse or resale, giving it a new lease of life; or
• Responsibly recycled, ensuring valuable materials are recovered and harmful components are disposed of safely.

Every step follows R2-certified guidelines to protect people, data, and the planet.

Absolutely. Every trade-in helps reduce e-waste, extend the life of tech, and cut carbon emissions from new production.

When you trade in with Box, you’re supporting a circular economy — where tech is reused, repaired, and recycled, not wasted.

No problem. Even faulty or damaged devices can hold value. We’ll assess them fairly and recycle or reuse components responsibly, ensuring nothing goes to landfill.

Trading in with Box is simple from start to finish:

1. Get a quote

   • Get an instant online quote for your device.
   • Your quote includes a reference number, so you can track when it was issued.

2. Package your device

   • Package your device securely to avoid damage in transit.
   • If you place an order alongside your trade-in worth over £100, or if your device’s trade-in value exceeds £100, we’ll send you a free mailing kit that includes packaging and a shipping label.
   • Mailing kits usually arrive within 3–5 working days.
   • Please Note: If your kit hasn’t arrived after 6 working days, it may have been lost in transit. We’re unable to resend kits, but you can still send your device using your own packaging.

3. Send your device

   • Send your device within 21 days of receiving your quote.
   • Shipping instructions are included in your confirmation email.
   • Please note: postage is only covered if a free mailing kit was provided.

4. Device inspection

   • Once received, our technicians will test and verify your device within 3–5 working days.
   • If your device doesn’t match the details in your original trade-in form but is still eligible for trade-in, we’ll contact you with a revised quote.
   • If the device isn’t eligible for cash trade-in, we’ll either return it to you or recycle it, based on the option you selected on your trade-in form.

5. Get paid

   • After inspection, our accounts team processes payment within 3–4 working days.
   • Funds usually reach your bank account 1–2 working days later. No hidden fees, no faff — just fast, fair payment.